Assistant Night Manager

Location: Canary Wharf, London Salary: Competitive plus benefits Hours: 42 hours per week. Night Concierge work 4 days on 4 days off, 12 hour shifts; 8pm - 8am. Weekends bank holidays will be required on a rota basis. We’re looking for an Assistant Night Manager to support the smooth running of our night operations and ensure our residents receive exceptional service around the clock. This is a key leadership role that combines operational oversight, team management, and customer excellence to create a safe, welcoming, and efficient environment for our residents and university partners. As the Assistant Night Manager, you will be responsible for overseeing operations across three towers in Canary Wharf—during your shift. You may also be asked to assist within our 9 other communities across London. Key Responsibilities: Lead Night Operations: Oversee building checks, resident queries. Drive Service Excellence: Role-model outstanding customer service and support the resolution of resident queries and complaints. Manage & Develop Teams: Coach and inspire night team colleagues, ensuring performance, engagement, and continuous improvement. Ensure Compliance & Safety: Maintain Health & Safety standards, GDPR compliance, and deliver risk-reduction initiatives. Collaborate & Communicate: Provide accurate handovers to day teams and foster strong teamwork across the business. Support Financial Efficiency: Assist in managing operational costs and implementing cost-saving measures without compromising quality. Employee relations: Manage employee relations issues effectively and promptly, promoting a fair, positive and inclusive work culture. Key Sills & Competencies Strong leadership and team management skills. Excellent communication and problem-solving abilities. A proactive, adaptable approach to changing business needs. Commitment to delivering exceptional customer experiences. Knowledge of Health & Safety and compliance standards. Ability to analyse data and drive continuous improvement. Full Job Description available upon request. This is a wonderful opportunity to join an ambitious, thriving and professional company, located in the heart of London. We started in 2009 and are now a 250+ strong team working every day to embody our values: Integrity, Development, Energy, Achievement and Support. Our head office is in Covent Garden, and operating a 24/7 business out of ten communities across London (King’s Cross, St Pancras, Hoxton, Tower Bridge, Victoria, Vauxhall, City, Westminster, Battersea and Canary Wharf), with over 6,500 total student beds. We opened urbanest Canary Wharf in September 2026, one of the world’s most sustainable student accommodation buildings. With 1,672 beds, urbanest Canary Wharf will further enhance our sector leading status when it comes to sustainable student developments. Our communities each have a unique feel with buzzing social areas and quiet study spaces for our residents,…