Assistant Store Manager - Pacific Mall

Location: Ugaoo store - Pacific mall, Tilak Nagar   Reports to: City Head – Retail / Zonal Manager About Us At Ugaoo, we’ve always believed plants are more than décor — they’re companions, healers, and reminders of what truly matters. What began as a small idea sparked by a plant on a windowsill has grown into India’s leading gardening brand, backed by marquee investors like DSG Consumer Partners and V3 Ventures. From our 25-acre farm in Talegaon to a thriving D2C store and retail presence across Pune, Mumbai, Delhi and Bangaluru - we’re building an ecosystem that brings nature closer to homes, offices, and communities. Role Purpose Own end-to-end store operations, driving sales, customer experience, plant care standards, and team performance to deliver the store’s P&L targets. Key Responsibilities: Sales & P&L •    Own store revenue, footfall conversion, and average bill value targets •    Monitor daily/weekly/monthly sales performance against budget •    Control store-level costs (manpower, wastage, consumables) within budget Customer Experience •    Ensure FAB (Features-Advantages-Benefits) selling standards are followed for all plant/product categories •    Resolve customer escalations and maintain service quality benchmarks •    Drive local activations, events, and community engagement to build footfall Plant & Inventory Management •    Maintain plant health standards — watering schedules, pest checks, grooming, and visual merchandising •    Manage stock levels, indenting, and minimize shrinkage/wastage •    Ensure planogram and store display standards are maintained Team Management •    Recruit, train, and mentor store staff on product knowledge and customer service •    Conduct daily briefings, roster planning, and performance reviews •    Ensure grooming, punctuality, and SOP adherence across the team Store Operations •    Ensure statutory compliance, licenses, and store audit readiness •    Coordinate with visual merchandising, marketing, and supply chain teams •    Maintain store safety, cleanliness, and asset upkeep Requirements •    Graduate, preferably with retail/hospitality background •    3–6 years of retail store management experience (F&B, lifestyle, or specialty retail preferred) •    Strong people management and customer orientation •    Passion for plants/gardening is a plus •    Comfortable with retail tech (POS, inventory systems) Key Metrics •    Sales achievement %, conversion rate, ABV •    Customer satisfaction/NPS •    Shrinkage %, plant mortality rate •    Staff attrition and training completion