Assistant Vice President, Digital Student Experience

Assistant Vice President, Digital Student Experience Office of the Chief Learner Experience & Success Officer Exempt, Regular, Full-Time University of Maryland Global Campus (UMGC) is seeking an innovative and dynamic individual to join our team as an Assistant Vice President, Digital Student Experience (AVP). Reporting to the Vice President, Learner Experience Design, this AVP is responsible for driving improvements in the student experience across the lifecycle, focusing on platforms, processes, and services managed within Learner Experience and Success (LENS). The AVP will serve as an internal consultant to SMEs across the institution, identify student pain points across services, products, and platforms, and translate them into actionable roadmaps that generate improved outcomes in satisfaction, success, and retention. The AVP will serve as the primary liaison connecting LENS to the UMGC IT department, acting as an advocate for our learners to ensure their needs remain at the forefront of digital experience initiatives. The ideal candidate is curious, data-driven, student-centered, and committed to delivering measurable results. The AVP will focus on three (3) primary KPIs: ·         Learner Engagement: Active user volume across platforms and services, time spent on processes and activities, and interaction/click-through rates ·         Learner Satisfaction: Net Promoter Score (NPS) and structured student feedback ·         Learner Behavior: Action and task completion rates, submission metrics, and positive behavioral shifts Local candidates can work a hybrid schedule (in-office 1-2 days a week) otherwise the position is remote. Additional accountabilities include: Student-Centric Advocacy ·         Serves as the voice of our learners, actively advocating for their needs across all digital touchpoints ·         Collaborates cross-functionally to champion a student-centric approach across the online learning ecosystem ·         Evaluates and enhances how students access and navigate UMGC support and service platforms to eliminate barriers and streamline workflows Experimentation & Iteration ·         Fosters a culture of experimentation and innovation, encouraging continuous testing and iteration of assumptions to enhance the digital student experience ·         Implements agile methodologies to swiftly adapt to evolving student needs and technological advancements, including test-and-learn portfolio management ·         Oversees the technology and platform initiatives within LENS ·         Serves as the business lead and primary bridge to the UMGC IT team, translating LENS operational and functional requirements into technical roadmaps and ensuring the seamless integration of student-facing solutions Data-Driven Strategy ·         Utilizes both qualitative and quantitative research to guide strategic decision-making ·         Establishes tracking, analytics, and reporting capabilities to bring actionable learner…