Associate Branch Manager

WHO WE ARE:   Fairstone Financial is a leading Canadian provider of responsible lending solutions, offering personal loans and retail point-of-sale financing. With a focus on customer service and community engagement, Fairstone helps individuals and businesses meet their financial needs through flexible and accessible lending options. At Fairstone, our culture is built on strong values and leadership principles that define the expectations we have for working together, and with our customers. By helping Canadians find the right solution to meet their needs with a variety of products and services. Are you looking for a rewarding career?  Fairstone is hiring a full-time Associate Branch Manager in our London Digital branch. If you’re seeking a role with a growing business that involves developing new business, maintaining client relationships and empowering team members, this could be the position for you. About the role: The Associate Branch Manager supports the overall success of the branch through individual sales production and day-to-day leadership support. This role is responsible for achieving individual lending and optional product sales targets through active management of customer opportunities, while supporting the Branch Manager in coaching team members, overseeing daily operations, and assisting with branch execution. A regular day for you will include: Individual Sales & Business Development: Achieve individual lending and optional product sales targets by managing customer opportunities from application through closing. Support branch growth through customer acquisition, retention, referral generation, and strong customer relationship management. Contribute to branch sales and profitability objectives, while the Branch Manager remains accountable for overall branch sales and profitability results. Deliver a best-in-class customer experience by ensuring clients' needs are met promptly and professionally, while supporting the resolution of customer concerns and escalations Day-to-Day Coaching & Team Development: While the Branch Manager remains accountable for hiring, performance management, and employee development, the Associate Branch Manager provides day-to-day coaching, operational support, and development guidance to Lending Specialists and branch team members. Support the Branch Manager with onboarding, ongoing development, and branch training initiatives, and reinforce a culture of accountability, performance, and customer focus. Provide observations and coaching feedback to the Branch Manager to support employee development and formal performance discussions. Daily Operations, Compliance & Decision Support: Coordinate daily branch operations, service priorities, and workload distribution to support productivity and customer service objectives. Ensure adherence to company policies, procedures, regulatory requirements, and privacy standards while maintaining the confidentiality of customer information. …