Associate Customer Support Engineer - Intern

Job Description: Kaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions for challenges tied to yard management, shipment visibility, and asset management, across rail, truck, and multi-mode transportation.    We’re hiring super bright engineers to join our Chennai Customer Support ( Technical Product Support) team as we transform how the things we eat, wear, and play with , are transported worldwide. The Support Engineer works directly with Kaleris /Navis customers supporting our Terminal Operating System (TOS) products like N4, Master Terminal and Octopi. This role involves managing customer accounts and collaborating with global teams to deliver technical solutions. This is not a developer role—Support Engineer  do not write or fix code. Our focus is on troubleshooting, analysis, and customer advocacy. If you’re naturally a helper, enjoy assisting people with computer software issues and are able to explain technical details simply, we’d like to meet you.    Responsibilities    Support and troubleshoot software applications    Manage customer reported cases/issues through to resolution    Verify, reproduce and isolate faults in software reported by the Customers    Answer customer que ries with detailed investigation and clear communication    Serve as customer advocate throughout the customer lifecycle    Must be willing to work in shift based on business need s     Apply a nalytical thinking and strong technical troubleshooting skills     L earn and adopt new technologies and services   Perform a ccount management tasks such as case reviews, customer conference calls and assisting with project go-lives     Travel as needed and work extended hours under tight deadlines when required     Requirements    Education   Engineering Degree ( B.E / B.Tech ) in Computer Science or IT related disciplines with C GPA of 7.5 or higher    Technical Skills   Knowledge and/or on experience with JAVA, XML, Apache and client-server applications.   Knowledge and /or experience in coding with Core Java / Groovy is advantageous   Familiarity with MS SQL Server, Oracle and Java frameworks (Spring, Hibernate, J2EE)   Understanding of relational database structures and web-based enterprise solutions   Soft Skills   Excellent written and verbal communication in English.   Strong Customer Service orientation   Detail-oriented, self-motivated and assertive communicator   Ability to work in shifts and collaborate in virtual teams across locations   Leadership, time management and organizational skills   Optional Qualifications    Hands on experience with Java Programming    Experience with Windows…