Associate Director, Client Services

Job Title: Associate Director, Client Services Location: New York, NY or Los Angeles Start Date : ASAP Whalar, part of Accenture Song is the leading, most awarded Creator and Social agency. We transform brands into cultural drivers by unlocking the full creative power of Creators. We go beyond the conventional social and influencer strategy. We have the technology and methodology to tap into the beating pulse of communities, listen to nuances that move culture, and connect brands in ways that make them unforgettable. With hubs in London, Berlin, New York, and Los Angeles, our reach is global About the role: We're looking for an Associate Director, Client Services to lead the successful delivery and continued growth of some of Whalar's most important client partnerships. Sitting at the intersection of clients, creators, and cross-functional teams, you'll ensure exceptional campaign execution while serving as a trusted strategic advisor who consistently delivers outstanding client experiences. You'll lead and develop a high-performing Client Services team, driving operational excellence, mentoring future leaders, and creating an environment where both people and campaigns thrive. Beyond campaign delivery, you'll help shape account growth, contribute to new business opportunities, and champion the evolving creator economy by bringing fresh thinking, industry knowledge, and creative solutions to every client engagement. Success in this role means building lasting client relationships, developing exceptional talent, and delivering creator marketing programs that produce measurable business impact. Here’s what you’ll do day-to-day: Act as a senior liaison with our clients, content creators, cross functional teams and other partners, ensuring the delivery of flawless campaigns through exemplary client service Manage the team’s day-to-day tasks and operations of campaign delivery, with support from Director Be a positive, solutions-first role model and expertly mentor, train and develop team members through robust career pathing Competently and confidently deliver campaigns across all social media & content platforms, mainly TikTok, Instagram, and YouTube Maintain project workflow tools (e.g. Echo, trackers), templates and ensure no silos between project teams Assist team in creator negotiations (where applicable) with support from Director Manage all contracting alongside the Business Affairs team and creators/agents Track budgets and financial tracking on all spends, ensuring budgets are fully optimized, responsible for campaign reconciliation Work alongside the Measurement, Media & Analytics team to build campaign wrap reports and other ad-hoc reporting deliverables Maintain a pulse on all things social media: the landscape, creator news, emerging platforms, creators, trends, etc. Support in new business pitches Have high trust with leadership and showcase exceptional client and objection-handling skills,…