Associate Director, Customer Engagement

We're committed to bringing passion and customer focus to the business. A member of the Leadership Team, the   Associate   Director   fulfills a key management role at Trinity. This individual will work as an engagement leader on client projects, a strategic leader on talent/staff management, and an intellectual leader for further expanding the firm’s capabilities. More specifically, s/he will   be responsible for   marketing and branding the team’s   expertise   to create client/project collaboration opportunities. Through developing strong relationships with new and existing clients , s/ he   will   be responsible for   achieving and   delivering   pre-established revenue   objectives . The   Associate Director   will also fulfill a highly strategic role in support of the firm’s success   by:   identifying   innovative initiatives and implementing those; contributing as a strategic business partner to senior management; and developing   short and long term   goals and spearheading the implementation of related activities. The   Associate Director   will have demonstrated expertise and comfort in customer engagement and will play a key role within the   Customer Engagement COE which is a growing team within Trinity that uses data, insights and strategy to engage their customers (HCPs, patients, payers) to achieve intended outcomes in Commercial and Medical.  Trinity has an industry leading data platform and tools that can accelerate clients’ ability to action data by predicting and orchestrating the “next best action/engagement” for both the field and digital channel(s) .    Combining industry leading data, benchmarking, insights,   methods   and approaches with orchestration positions Trinity to effectively consult and guide our clients to improved impact using omnichannel strategies .    With the support of assigned management and staff , s/ he will lead and ensure superb delivery on client proposals and projects. The   Associate Director   will create business opportunities in close collaboration with other members of the Leadership Team.   Essential Functions   Client Development   Liaise with leadership and project team to ensure project outputs include strategically sound and actionable recommendations and answers to customer engagement client business questions, both high level and nuanced based on project type   Serve as the contact to lead discussions, oversee all presentations, and ensure thorough project implementations and quality deliveries.   Develop ,   deliver   and grow   business   through lead and revenue generation, expansion of team and   furthering   team capabilities.   Source   additional   business by both effectively managing existing accounts/ clients, and   securing new accounts/clients.   Meet revenue /delivery   goals individually and through managing project revenues.   Proactively engage staff in business development opportunities as   appropriate to   assist   with and   facilitate…