Associate Director, Program Management

Description Position at Fingerpaint Marketing Reset your expectations of a health and wellness agency. From our inception, Fingerpaint has been driven by an unstoppable collective spirit of possibility. It’s that curiosity that’s at the heart of everything we do. From our legendary people-first culture to the hundreds of Fingerpainters who define us, we’ve reimagined what it means to be a healthcare and wellness advertising agency. Here, creativity happens naturally—we attract top talent and give them a space to grow and collaborate. Objectives of This Role:  As an associate director of program management, you will manage training, strategic business planning for book of business, and staff road map development.    Duties and Responsibilities:  Communication  Drive difficult or complex project discussions with client and teams, facilitate resolution Can speak to technical solutions, usability, and data integration fulfillment  Skilled at influencing and persuading internal teams and external clients Project Management 9-10 yrs experience Proficient and innovative problem-solver Collaborative business partner to team capability leads  Seeks to optimize team services and internal resources Identifies potential improvements and efficiencies, ensuring teams use flexible project planning designed to support the strategic, creative, and executional process Collaborates on key operational tools and process development/implementation Responsible for the quality and consistency of work across brands Financial  Partners with account and finance leads to ensure accurate, complete, reliable brand forecasting, pressure-testing against known variables and trends  Responsible for financial health of book of business, including monitoring run rate, and collaborates with resourcing/department leads to ensure the team is staffed to hit forecast  Evaluates and acts on utilization trends for direct reports QCs brand SOWs before sending to finance for review; ensures a) assumptions are reasonable and all assumed costs are included/excluded; b) appropriate staffing allocations by department Training/Tool Set Mastery of Ziflow, Workamajig; MS Office Suite (advanced-level Excel) Collaboration in assessment of department tools, best practice guidance, SOP development  Client Management/Interaction Subject matter expert in client interactions (strategic, complex, or rare project types) Teamwork  Collaborates with PM department lead on agency initiatives  Collaborates with interagency resource managers Partners with creative and account leads to ensure success and financial health of brands  Collaborates with PM department lead to assess, align, and optimize processes within agency  Leadership Provides mentorship, training, and skill development to direct reports  Collaborates on content and delivery for PM meetings Shares knowledge and provides learning opportunities across brands Collaborates with PM department lead on…