Associate Experience Strategist

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Your role As a Customer Experience Consultant, you will shape how customers experience products, services, and digital interactions by translating human insights into actionable experience strategies. You will lead experience driven problem solving from discovery through execution, ensuring customer needs are clearly understood, prioritized, and embedded into future state solutions. This role balances research, strategy, and collaboration, with clear ownership of experience outcomes across consulting engagements. What you will do ● Lead experience strategy work across Insight, Idea, and Impact phases to uncover customer needs and opportunities ● Plan and conduct ethnographic research, interviews, and qualitative studies to generate customer insights ● Synthesize research findings into clear experience principles, opportunity areas, and strategic recommendations ● Define future state customer journeys and experience roadmaps that guide execution ● Facilitate design thinking workshops and experience mapping sessions with customers and delivery teams ● Act as the subject matter expert for end user needs throughout consulting engagements ● Partner with business strategy, digital strategy, analytics, design, and technology teams to align experience outcomes with delivery plans ● Support the translation of experience strategy into measurable outcomes and implementation guidance Who You Are Why Kyndryl: We’re a purpose-driven company committed to innovation and empowering our people. Here, your work contributes to meaningful outcomes for clients and communities.   Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.   You’re good at what you do and possess the required experience to provide it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in your work. And finally, you’re open and borderless – naturally inclusive in how you work with others.   Kyndryl is committed to creating a diverse environment and is proud to be an…