VP IT Governance, Architecture & Service Management-Hybrid

Overview VP IT Governance, Architecture & Service Management leads the governance, architecture, delivery, and service management disciplines that determine how technology work is requested, approved, designed, tested, released, supported, and recovered. Reporting to the Chief Information Officer, this role is a primary partner in shaping enterprise technology strategy and is accountable for translating that strategy into standards, roadmaps, and prioritized work. The position leads Enterprise Architecture and the IT Project Management Office and owns change management, incident and problem management, IT disaster recovery, quality assurance and testing, and business requirements intake. The role sets the standards, controls, and performance measures that ensure technology investments deliver measurable business value, regulatory compliance, and exceptional member outcomes. Responsibilities Supports the CIO in shaping enterprise technology strategy and translates it into executable roadmaps, governance decisions, and a prioritized portfolio aligned with the Credit Union's goals and member experience priorities. Acts as the CIO’s designee in technology governance forums and owns IT policies, standards, and decision rights, reporting governance, risk, and service performance to executive leadership. Owns IT risk management, compliance, audit coordination, and regulatory readiness, ensuring assigned personnel perform their duties in compliance with NCUA and other applicable rules and regulations. Documents, communicates, and enforces operational execution standards across critical IT functions. Provides market trends, stakeholder impacts, risks, tradeoffs, and recommendations for CIO review. Leads the Enterprise Architecture function, owning application, integration, data, and cloud architecture standards, reference patterns, and the target state architecture roadmap. Defines non-functional requirements for scalability, performance, security, and resiliency, and drives architectural consistency and technical debt reduction across the portfolio. Owns enterprise IT change management, including the change advisory board, change risk assessment, approval standards, release calendars, and post-implementation review. Owns incident management and problem resolution, serving as governance lead during major incidents by directing severity classification, escalation, cross-team coordination, executive and member communication, root cause analysis, and corrective actions through to closure. Establishes service level agreements, operational performance metrics, and IT service reporting that measure the availability, responsiveness, and quality of technology services. Drives process automation, workflow simplification, and continuous improvement across IT, including enterprise knowledge and documentation standards, using employee and member feedback to guide priorities. Owns IT budget planning, forecasting, and financial governance,…