Associate, Guest Experience Operations

The mission of Crystal Bridges Museum of American Art is to welcome all to celebrate the American spirit in a setting that unites the power of art with the beauty of nature. Founded by philanthropist and arts patron  Alice Walton, Crystal Bridges is a public non-profit charitable organization.   Job Description: Position Title: Associate, Guest Experience Operations Reports to: Supervisor, Guest Experience Operations FLSA Classification: Non-Exempt   Location: Bentonville, Arkansas (On-site) Date Reviewed: 4/8/2026 About Crystal Bridges & The Momentary: Crystal Bridges is a museum of American art located in Bentonville, Arkansas. We explore the unfolding story of America by actively collecting, exhibiting, interpreting, and preserving outstanding works that illuminate the American heritage and artistic possibilities. Founded by Alice Walton in 2005, the museum opened in 2011 and is a public, non-profit charitable organization with free admission. The Momentary is a contemporary art space that opened to the public on February 22, 2020, in downtown Bentonville, Arkansas. The Momentary is a venue for the music, art, and food of our time, and a catalyst for creativity and economic vitality. An extension to Crystal Bridges, the Momentary is a ‘living room’ where community gathers to be inspired, connected, and joyful. You belong here: make the most of this moment. Position Summary: The Associate, Guest Experience Operations provides outstanding customer service throughout both our institutions to all guests, members, and staff. This includes ensuring the safety and wellbeing of all guests, staff, artwork, and property; admission and membership-related activities, greeting guests at ticketed venues and gallery spaces, serving as a resource for guest and member questions, and being an ambassador, whose goal is to exceed the guest’s expectations during a visit. Associates perform these functions at various locations including all lobby entrances, exhibitions, venues, gallery spaces, and performance entrances across Crystal Bridges and The Momentary. This role consists of working evening and weekend hours on a regular basis. Some work includes staffing the outdoor venues and spaces.   Principal Responsibilities: Provide excellent customer service to all members, guests, and colleagues throughout Crystal Bridges and the Momentary, including outdoor areas and gallery spaces. This role includes evening and weekend hours.   Circulate frequently through scheduled posts (both inside and outside the buildings) to serve as the primary contact for guests while ensuring the safety and wellbeing of all guests, staff, artwork, and the property.   Interact directly with guests and members throughout the institutions to process their admissions, sell and renew memberships, answer questions, and serve as a resource during their visit.  Relay information to members and guests about the current and future exhibitions, events, programs, and…