Associate - HR

Associate - HR (Captain Development Team) Locations: Mumbai About Cityflo Cityflo is a daily commute company that provides a comfortable, stress-free travel experience for corporate professionals, as an alternative to driving. With premium buses, a simple app and caring customer service, our passengers get the luxury of time in their busy schedules — where they can read their book, watch Netflix, nap or simply soak in the view of the city. We’re bringing joy back to commuting, and turning around urban traffic woes in a big way. Today, Cityflo operates a fleet of nearly 1,200 buses across six cities — Mumbai, Delhi, Kolkata, Hyderabad, Pune and Chennai — running large-scale, reliable transportation programs every single day. Cityflo is well-funded by prominent VCs — India Quotient and Lightbox Ventures. ● Website: https://www.cityflo.com/ ● App: https://bnc.lt/cityflo/ ● Blog: https://blog.cityflo.com/ ● Our journey through Covid: https://bit.ly/3wBiSZx About the Role Our Captains (Drivers) are at the heart of Cityflo's operations, ensuring thousands of customers enjoy a safe and reliable commute every day. As an Associate HR, you'll be responsible for creating an engaging and supportive work environment for our Captain community. You'll work closely with Operations to improve captain engagement, drive retention initiatives, address captain concerns, and build programs that enhance the overall captain experience. This role is ideal for someone who enjoys working with frontline employees, solving people-related challenges, and creating initiatives that positively impact workforce satisfaction and business performance. What You'll Do Captain Engagement ● Plan and execute engagement activities, recognition programs, and employee events for the Captain community. ● Build strong relationships with Captains through regular interactions and feedback sessions. ● Drive initiatives that improve employee morale, motivation, and workplace culture. Retention & Employee Experience ● Monitor attrition trends and identify opportunities to improve retention. ● Conduct stay interviews and exit interviews to understand employee concerns and recommend improvements. ● Develop and execute retention initiatives for frontline employees. ● Support onboarding and ensure a smooth employee experience throughout the employee lifecycle. Employee Relations ● Address employee grievances and resolve workplace concerns in a timely and professional manner. ● Counsel employees on workplace policies and behavioural expectations. ● Promote a positive work environment built on trust, transparency, and open communication. Operations Coordination ● Work closely with the Operations team to understand workforce challenges and implement people-focused solutions. ● Support manpower planning and workforce-related initiatives. ● Ensure HR policies and processes are effectively communicated and implemented across the Captain workforce. …