Associate Implementation Manager

As we continue to revolutionize the commercial real estate industry, we're hiring an Associate Implementation Manager to join our team. This is a role built for someone ready to take things on and grow fast. You'll be embedded in a fast-moving implementation org, supporting clients and internal teams through onboarding, approval, and early adoption. You'll work cross-functionally to ensure a seamless experience from pre-sale through ongoing support, and you'll do it with an AI-first mindset , leaning on modern tools to work smarter, not harder. ** Please note that this opportunity is located in New York, NY, and requires this hire to work from our office four days a week. ** What you'll do : Drive Efficiency with AI - Approach every task with an AI-first mindset. Look for opportunities to leverage AI & Automation Tools to automate data collection, streamline workflows, and reduce manual lift. Project Execution Partnership - Partner on projects to plan, schedule, and manage project timelines from kickoff through portfolio go-live. Facilitate recurring project management meetings, build bespoke implementation plans tailored to client goals, and ensure each project lands on time, within scope, and against the right outcomes. Handle Varied Scope - Move between data onboarding, client-specific implementation plans, and internal projects without losing momentum. You'll juggle multiple priorities and know when to ask for help versus push through. Cross-Functional Collaboration - Work closely with Sales, Solutions, Customer Success, and Support to ensure a consistent client experience from pre-sale through ongoing support. Develop Toward Client Mastery - Actively participate in internal team strategy and project management meetings to hone “VTS Best Practices” toward managing client expectations and milestones, with a clear path to owning your own accounts. What makes you a great fit? AI Forward - You've used LLM & or automation tools like n8n, Cursor, or to automate or accelerate your own work, even on personal projects. Structured Thinker You turn ambiguous problems into organized plans. You're comfortable with spreadsheets, models, and data, and you ask the right questions before jumping into execution. Strong Communicator You can write a clear status update, run a 30-minute client call with minimal guidance from a senior IM in the room, and know when to escalate. Multitasker You thrive in fast-paced environments and can juggle multiple internal priorities without dropping the ball. Growth-Oriented You're looking for a foot-in-the-door role where you can master the product internally before eventually leading your own client accounts. What Success Looks Like First 6 months: You've shadowed senior IMs across the full implementation lifecycle, taken ownership of data onboarding for at least one client, and built or contributed to at least one AI-driven workflow that saves the team measurable time. First 12 months:…