Associate Manager - Process Automation

Position Overview   The person holding this role would be required to manage mainly the SaaS Application being used within Jeebly, including but not limited to CRM / Help Desk or service desk management tools / Call Center Applications  (Zoho, FreshWorks, FreshSales, FreshDesk & Genesys),  and assist Jeebly to make full use of such applications to ensure maximum productivity & process efficiency. CRM Administration - Manage the overall CRM platform, set up users, customize fields, ensure data integrity, and build  process   automation s. Workflow Design - Design, build, and maintain complex automated workflows, integrations (APIs), and custom scripts for marketing, sales, and service across Jeebly. Creation of automated sequences for lead handoffs, follow-ups, onboarding, customer service & much more. Process  Mapping - Map out current business  process es, identify bottlenecks, and design new automated workflows to improve efficiency and collaboration across Jeebly. Sales Operations - Focuses on automating the sales pipeline, lead scoring, forecasting, and sales performance tracking. Marketing Operations - Manage marketing  automation  platforms, email campaign setup, lead nurturing sequences, and campaign tracking. Customer Service  Automation  (Internal & External) - Implements chatbots, automated support tickets, and service workflows to enhance customer support efficiency across Jeebly’s ecosystem. Data Management - Ensure data integrity, automate data entry  process es, data cleansing and syncing across systems for a unified clean view for decision making. Reporting & Analytics - Set up automated dashboards to track performance and insights. Integrations - Connecting the CRM & other applications with business tools to ensure unified views for the leadership teams. Training & Support - Training users on new automated  process es and systems.