Associate – Operational Excellence

Job Description Operational Excellence Team (OET) Designation Associate – Operational Excellence Team Operational Excellence Team (OET) Reports To Reporting Manager / OET Lead Location Bangalore Role Summary The Associate – Operational Excellence is responsible for tracking probationer training progress, process and sub-process proficiency, and overall skill development across teams. This role acts as the single point of tracking for training effectiveness, external training eligibility, and skill matrix maintenance, enabling data-backed decisions on workforce readiness and capability building. Key Responsibilities 1. Probationer Training & Metrics Tracking Monitor probationers' training progress across assigned processes and sub-processes Track efficiency and proficiency levels achieved post-training Maintain a centralized tracker for training status, timelines, and outcomes 2. Soft Skills Training Tracking Log attendance for soft skills training sessions Capture feedback and evaluation scores from trainers and participants Identify gaps and coordinate scheduling of follow-up/refresher training 3. External Training Eligibility & Recommendations Track eligibility criteria for external training programs and certifications Shortlist and recommend eligible candidates to the reporting manager 4. Skill Matrix Management Maintain and update the skill matrix for all team members on an ongoing basis Flag skill gaps and cross-training needs based on matrix data 5. Reporting & Analytics Prepare regular (daily/weekly/monthly) reports on training status, efficiency trends, and skill coverage Present dashboards and summaries to leadership as needed Support audits or reviews with accurate training and skill documentation Skills Required Strong proficiency in Excel/Google Sheets (pivot tables, dashboards); Power BI/Tableau is a plus Good understanding of training processes and performance metrics High attention to detail and data accuracy Basic stakeholder coordination and follow-up skills Strong reporting and presentation skills Qualification Graduate (any discipline). Prior experience in L&D coordination, quality/process teams, or MIS/reporting roles is preferred.