Associate Program Manager - Delivery Operations

Associate Program Manager -  Delivery Operations About Deccan AI Deccan AI is a GenAI data company that runs the post-training and production layer for the world's leading AI labs and enterprises — from expert feedback and RL environments to managed AI workforces and evaluation infrastructure. Backed by A91 Partners, SIG (Susquehanna International Group), and Prosus Ventures, and having grown 10x last year, Deccan works with a majority of the Magnificent 7 and the top frontier labs globally. Its global network of 1 million+ domain experts powers Helix, its hybrid eval suite, and EnterpriseOS, its scaled ops automation platform. Headquartered in Mountain View, CA. ROLE PURPOSE The APM runs day-to-day delivery for a major client engagement. They own throughput, quality and utilisation against KPIs, coordinate across Team Leads, HLQA, Training, Quality and Operations, and keep delivery predictable. This is an execution-first role. It will grow to cover more programs as new projects come up. KEY RESPONSIBILITIES Daily Operations & Delivery ● Own the daily rhythm: volume planning, work allocation, queue health, shift handovers and end-of-day closure. ● Track production against plan and step in early on backlogs, idle capacity or blocked queues. ● Plan capacity and staffing against forecast, including shrinkage, leave and shift coverage. ● Keep turnaround time, batch closure and SLAs on track across all workstreams. Performance Improvement ● Review quality, productivity, utilisation, throughput per head and rework every day and every week. ● Find underperformance at team, batch and individual level, work out why (skill, process, tooling, guidelines or workload) and act on it. ● Run root-cause analysis with Quality and HLQA, and see corrective actions through named owners and dates. ● Turn findings into measurable fixes, such as calibrations, refreshers, revised checklists or reallocating work.Work with Training to bring new joiners up to speed faster. Team Leadership ● Lead about 25 people. Own task allocation, workload balancing and tracking for TLs and HLQA, so every task has an owner, a due date and a closure. ● Hold one-on-ones with Associates, coach them on quality and productivity, and handle recognition and PIPs. ● Work with Team Leads on allocation, escalations and floor execution. Clear blockers and escalate resourcing gaps with options. Cross-Location & Client Coordination ● Align with the Bangalore team on priorities, work split, guidelines, quality standards and reporting, so both sites work to one standard. ● Streamline communication across TLs, HLQA, Training, Quality, Operations and support teams. ● Be the client's daily point of contact on delivery, and prepare and present business reviews. Reporting, Process & Change ● Own the daily, weekly and monthly reports and dashboards, and keep one source of truth for delivery data. ● Turn the data into flagged risks and…