Associate - Quality Management

Position: Associate - Quality Management Department: Operations Location: Dharuhera (Near Gurugram) Work Mode: On- site About Teachmint: At Teachmint, we believe that education moves the world forward and deserves the best technology. As a pioneer in AI-powered educational technology, we deliver a unified ecosystem that brings together AI, a connected classroom app, and smart hardware in one place. This ensures teachers spend less time managing tools and more time teaching. Our mission is to transform learning one classroom at a time, giving every educator the tools to teach at their best. Today, Teachmint's app is available in more than 90 languages, powering educational infrastructure across 10-plus countries with offices in Bengaluru, Singapore, Dubai, and Manila. As Teachmint continues to grow, we're grateful that our impact is felt not just in the classrooms we power, but also in the recognition we've earned along the way. We're the #1 Interactive Flat Panel brand in India by market share, as per DISCIEN's global market research report, and a Great Place to Work® Certified company — a reflection of the strong culture, trust, and collaboration that power our teams every day. www.teachmint.com Role Overview: As a Associate - Quality Management , you will be required to be stationed at Teachmint’s Contract Manufacturing Factory located in Dharuhera (near Gurugram) and ensure strict implementation of our SOPs during the manufacturing of Teachmint's Interactive Intelligent Panels (IIPs). You will work closely with Teachmint’s HQ team based in Bengaluru, some key suppliers based in China and the key personnel at Teachmint’s Contract Manufacturing Factory. This role provides practical exposure to factory operations and quality control. You will also learn the basics of supply chain, logistics, inventory management, and customer service. Key Responsibilities: Ensure strict adherence to defined SOPs, quality standards, and process controls across all relevant stages of manufacturing at the factory. Personally conduct detailed random product inspections and testing to identify quality gaps, process deviations, and potential issues before dispatch. Ensure accurate and timely capture of manufacturing and quality data , including photo/video evidence at critical stages, and drive timely submission of MIS reports to relevant stakeholders. Act as the key coordination point between the factory, suppliers, and Teachmint HQ to ensure timely identification of defective material and filing of RMA claims. Drive Root Cause Analysis (RCA) and Corrective and Preventive Actions (CAPA) for customer-reported product issues and products with high Field Failure Rates (FFR) , in coordination with the factory and relevant suppliers. Ensure effective tracking and closure of identified quality issues, with appropriate corrective actions implemented to prevent recurrence. Coordinate with the Teachmint HQ logistics team and factory…