Associate Vice President - Client Services

Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further Sub-Custody – Securities Services About HSBC Securities Services HSBC Corporate and Institutional Banking (CIB) is a markets-led, financing-focused business that provides investment and financial solutions. Within CIB, Securities Services provides robust and reliable solutions that help clients mitigate risk and enhance their business performance. Working with institutional investors, banks, insurance companies, governments, and multinational corporations, this team covers fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.  HSBC Securities Services provides robust, reliable solutions that help institutional investors, banks, insurance companies, governments and multinational corporations enhance performance and manage risk—both today and in the future. Our services include fund administration, global custody, sub-custody and clearing, corporate trust, and loan agency services. We’re seeking an experienced professional to join the Sub-Custody team within HSBC Securities Services. Principal Responsibilities Provide clear, accurate and timely responses to client queries, identifying and addressing the underlying issue at the outset. Ensure all written and verbal communications are consistent, unambiguous and aligned with HSBC standards, reducing the risk of misinterpretation, service concerns or compensation claims. Respond to client requests within agreed turnaround times (TATs), whether by email or telephone. Develop and maintain a detailed understanding of HSBC’s internal procedures, systems and client-specific service requirements. Support projects and initiatives with cross-functional impact, including: Standing instruction reviews Client transaction and market query response Other operational improvement initiatives Stay current with market developments, regulatory requirements and internal procedures relevant to investment options available to foreign investors. This includes reviewing applicable policies (FIMs and DIMs) and attending Topic Champion presentations. Monitor queries from allocated clients within the relevant area of functional expertise and identify opportunities to improve service delivery. Work with the Client Service team, and Client Services Manager to ensure client feedback is communicated effectively to the relevant operations teams and acted upon. Contribute to formal discussions and service reviews between the Client Services Manager and operations teams. Maintain accurate productivity and efficiency data, identifying non-value-added activities and implementing agreed…