Automation and Workflow Architect

Job Description The Role As our Automation & Workflow Architect, you'll design and build the automations that make our client accounts more efficient. This is a hands-on, technical role for someone who thinks in systems — you'll look beyond individual tasks to see how whole workflows fit together, then build solutions using Gemini, APIs and integrations across our tools. You'll work closely with our operational teams and stakeholders to understand how an account really runs, find the patterns and common problems across it, and turn those into scalable, reliable automation. You'll also own the numbers behind your work — using data tools to track performance and show leadership the clear return on investment (ROI) your solutions deliver. This suits someone who pairs strong technical skill with a practical, problem-solving mindset and enjoys turning ideas into working solutions. Key Responsibilities and Skills Key Responsibilities This is a fast-paced, impact-driven role where innovation, ownership and continuous improvement are key. Workflow Architecture & AI Integration Automation & Solution Development Design and build automation tools and workflows that improve efficiency Develop scalable, sustainable solutions across business functions Turn operational challenges into practical technical solutions Support the development and optimisation of internal systems and processes Process Improvement & Innovation Identify inefficiencies and opportunities for automation Recommend and implement smarter ways of working Use technology to reduce manual effort and improve consistency Stakeholder Collaboration Work closely with teams and stakeholders to understand what they need Provide technical guidance throughout automation projects Communicate ideas, progress and recommendations clearly Performance & Optimisation Monitor the reliability and effectiveness of your automation solutions Troubleshoot issues and make improvements where needed Support the ongoing evolution of tools, systems and workflows Skills What We’re Looking For Enjoy solving problems and improving how things work Are a natural systems thinker who looks at end-to-end logic rather than isolated tasks Think in numbers, and can prove the commercial and operational value of your work Are confident working across both technical teams and business leadership Communicate clearly and work well with stakeholders Take ownership and approach projects proactively Are curious, adaptable and motivated by continuous improvement Experience Experience We hire for attitude as much as experience. A growth mindset and strong sense of accountability go a long way. Essential 4–6 years' professional experience in a technology-focused or workflow-automation environment Strong programming experience (e.g. JavaScript, Python or Java) Hands-on experience building AI-integrated automations — using prompt engineering and connecting systems via APIs (Gemini or similar) Solid workflow and process…