Automations and Client Operations Coordinator

Overview We are recruiting on behalf of our client for an Automations and Client Operations Coordinator. This is a fully remote position supporting a US-based client, with working hours aligned to US Eastern Standard Time (EST). The core focus of the role is conducting warm outreach to existing customers to ensure they are actively using the services or credits they have already purchased, while maintaining a professional and consistent client experience. Beyond client engagement, this role carries meaningful administrative responsibility — keeping internal records accurate, supporting operational workflows, and contributing to the ongoing improvement of follow-up processes. It is well suited to someone who is equally comfortable engaging with clients directly and working independently behind the scenes to keep systems and documentation organized and up to date. Key Responsibilities Conduct warm follow-up outreach to existing customers to confirm they are utilizing their purchased services or available credits Maintain clear, professional communication with clients across all touchpoints, including phone and written correspondence Log and track all customer interactions accurately within internal systems and CRM platforms Organize and update internal documents, records, and administrative files on an ongoing basis Assist in building and refining customer follow-up workflows and standard operating procedures Identify opportunities for operational improvement and communicate practical suggestions to the team Provide general administrative support to the broader team as needed Requirements Matric (Grade 12) is required as a minimum; a National Diploma or relevant NQF Level 6 qualification is advantageous Excellent verbal and written English communication skills, with a confident and professional telephone manner Solid administrative ability with strong attention to detail and consistent follow-through on tasks Comfortable working independently in a fully remote environment with minimal supervision Tech-savvy with the ability to learn new platforms and internal systems quickly Available to work standard US Eastern Standard Time (EST) business hours Preferred Experience Prior experience in a customer-facing role such as client services, account coordination, or customer support Experience maintaining CRM systems, trackers, or internal databases Background in administrative coordination or operations support, ideally within a remote work environment Exposure to building or documenting standard operating procedures or internal workflows Key Competencies Strong communication skills High attention to detail Strong organizational skills Ability to work independently Professionalism and reliability