Automotive Service Advisor

Job Type: Full time   Exempt/Non Exempt: Salary Job Description:   Location Details:   This is an onsite position located in our Chastain Park Facility. Position Summary :     As a Service Advisor,   you’ll   serve as the primary point of contact for customers throughout the vehicle service process. This role involves assessing customer needs, recommending maintenance and repair services, preparing repair orders, and communicating with both customers and technicians to ensure work is completed accurately and efficiently. Successful candidates have strong customer service, communication, and organizational skills, along with the ability to manage multiple priorities in a fast-paced environment. The Service Advisor plays a key role in delivering   a positive   customer experience and supporting overall service department performance.   Key Responsibilities :   Serve as the primary point of contact for customers, providing a professional and positive service experience from check-in through vehicle pickup.   Schedule appointments, document vehicle concerns, create repair orders, and provide clear estimates for recommended services and repairs.   Review technician findings and use a consultative approach to recommend maintenance and repair services based on customer needs and vehicle history.   Coordinate with technicians to ensure   accurate   communication, efficient workflow, and   timely   completion of repairs.   Process payments, collect required deposits,   maintain   accurate   records, and support customer satisfaction goals.   Promote company products and services,   identify   additional   customer needs, and   assist   with inventory and other service department operations as needed.   Qualifications :   Required   High school diploma, GED,   and/ or technical school certification   required .   Valid state driver's license   required .   Minimum of six months of customer service and/or sales experience.   Strong communication , customer service, and consultative sales skills, with the ability to build relationships and recommend products and services.   Self-motivated team player who takes initiative, collaborates effectively, and consistently delivers results.   Ability to work in a fast-paced environment, manage multiple priorities, and professionally handle challenging customer situations.   Performance will be evaluated based on production and key performance indicators (KPIs).   Preferred   Bachelor’s degree Preferred    Work Environment :     This position involves sitting, standing, walking, and normal physical mobility, including reaching, grabbing, lifting, and carrying typical office equipment (averaging up to approximately 80 pounds in weight).    Frequent standing and walking.      Normal or corrected hearing to the level of ability to receive detailed information orally and to accurately understand normal conversations, both in person and on…