AV Scheduling Coordinator

You Are: A trustworthy individual. You love to take care of people and supporting others brings you joy. The concept of white-glove care is a standard you can deliver day in and day out. You Have: A customer service background. Experience and skill in assisting high-end (ultra high net worth) clientele and executives with exacting standards. A knack for the technical (we put amazing tech in to the finest homes). A steady work history (3yrs between hops), a pleasant disposition, Hiqh EQ. Your Location 2327 Beatrice Street, Dallas TX 75208 Your Schedule: Full Time (40hrs/Wk) Mon-Fri 7:30am to 4:30pm Your Manager: Jonathan, Ops Mgr Evolve's Core Values: Precision is the Standard Protect The Experience Own Everything Build with Intention Raise The Standard Client Facing: Project Scheduling: Installation phases, service visits, walkthroughs, and project milestones Primary Point of Contact: Phone, Email, Text, Ticketing System Full-Cycle Issue Mgmt: Intake > Triage > Manage > Resolve > Bill Satisfaction: Deliver a "WOW" experience, each and every time SLA: Meet or exceed our response times and obligations Internal Facing: Interface With: Service Technicians, Project Managers, Accounting, Partners Scheduling: Manage and Schedule based on clients needs and Evolve's resource availability Documentation: Update and Maintain accurate client records Expedite: Efficiently move the issue through various departments Experience scheduling for Residential construction, AV integration, smart home technology, or custom home experience Familiarity with project management, scheduling, or CRM software platforms Experience working with high end clientele