AVP - Application support - Central function

The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain.  The Group operates Singapore’s national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile devices at more than 130,000 acceptance points in the country as well as online payments. Position Summary The incumbent will be leading the central function for application operations, primarily responsible to provide oversight to the overall applications production support for the NETS’s Payments System applications to ensure maximum service uptime in accordance to the regulatory requirements. SRE Lead owns and manages the end to end IT services, ensuring IT services are delivered timely to the business. He will be responsible to lead and manage the SRE – Production team to provide daily BAU support for application incidents, production application maintenance, installations, system upgrades, application patches as well as managing vendor engagements. Key Responsibilities Production Stability Ensure IT production stability for the application, Drive incident recovery to ensure faster incident turnaround reducing the overall MTTR within their own domain Drive continuous Service improvements with the applications and production team and Incident/Problem manager to track and drive continuous service improvement by coordinating with different relevant application teams, with the data and actions gather through blameless incident postmortem. Lead and guide the L2 Production team members for daily BAU task (incident & service request) Conduct trend analysis with the operational data gathered, to identify and drive service improvement independently to enhance production stability and resiliency. Change and Release Work closely with Project team to Ensure transition effort is per IT governance including NFR, Application Operational Readiness, supportability, and automation.  Provide guidance to PM /PO for prioritization on NFR related user stories. Involved in the early Project requirements gathering, analysis, system integration test, and user assisted testing as part of the Software Development Lifecycle (SDLC) Change release reviewer and approval. Gatekeeper for any change in the IT Service, as such decides with the Application Responsible on production readiness from IT perspective: Provide Go / No Go recommendation for IT Service Changes Other topics (Process / Governance) Execute required audits and control, manage all risk items tracking and remediation activities. Support Disaster recovery exercises, including responding to level 2 incidents, to diagnose, troubleshoot as well as coordinate with the Application Development team for the successful resolution of issues. Operations KPIs: Ensures data quality for IT Operations KPIs by enforcing rules…