AVP UNDERWRITING & PROCESSING MANAGER

AVP UNDERWRITING & PROCESSING MANAGER SUMMARY: The Assistant Vice President, Underwriting & Processing Manager leads the Credit Union’s consumer and residential mortgage underwriting and processing functions. This position is accountable for consistent credit decisions, complete and accurate loan files, disciplined pipeline execution, timely closings and funding, and a seamless handoff between Loan Sales and Lending Operations. The AVP develops employees, establishes service and quality standards, manages capacity and workflow, strengthens controls, and uses technology and process automation to improve speed, scalability, risk management, and the member experience. This is not a remote position. ESSENTIAL DUTIES AND RESPONSIBILITIES: Leadership, Management, and Accountability Lead consumer and mortgage underwriting and processing, including performance, quality, capacity, risk management, and employee development. Establish service standards, operational controls, escalation procedures, and accountability across credit fulfillment. Develop employees through coaching, cross-training, succession planning, and performance management. Manage workflow, productivity, service levels, and operational risk. Serve as the primary escalation point for complex lending and member-impacting issues. Consumer and Mortgage Underwriting Direct consumer, home equity, and residential mortgage underwriting to ensure consistent, timely, and risk-aligned decisions. Maintain credit standards, delegated authorities, regulatory compliance, and investor requirements. Oversee decision quality, policy effectiveness, exception management, automated decisioning, and emerging credit risks. Ensure employee expertise in lending products, regulations, fraud prevention, and underwriting practices. Consumer and Mortgage Processing Lead consumer and mortgage processing from application through closing and funding readiness. Ensure loan files are complete, accurate, compliant, and funding-ready. Oversee documentation, quality control, member communication, and exception resolution. Monitor processing performance, closing accuracy, and continuous improvement. Consumer and Mortgage Pipeline Management Manage the consumer and mortgage pipeline to support timely processing, balanced workloads, and service-level attainment. Monitor volume, capacity, aging, bottlenecks, cycle times, and funding forecasts. Coordinate effectively with Loan Sales, Underwriting, Operations, and external partners. Workflow Design and Process Automation Lead workflow improvement and automation initiatives across underwriting and processing. Collaborate on system enhancements, workflow design, and reporting to improve efficiency, scalability, controls, and the member experience. Ensure process and system changes maintain data integrity, information security, and regulatory compliance. QUALIFICATION REQUIREMENTS: Bachelor’s degree in business, finance, accounting,…