Back Office Agent Dutch or Flemish speaker

Our client, a well known telecom company in Belgium is seeking to recruit their team of Back Office Agents based in Bulgaria to support the Flemish speaking markets. Responsibilities : The Back Office team handles letters received by customers, and forms through the website. The team covers 5 main tasks: Orders, Requests, Complaints, Credit Notes and SOS Support. Orders and requests are normally processed entirely in writing Complaints, these are often unclear and the agent needs to contact the customer by phone to obtain a better understanding of the issue before being able to provide a resolution. Processing credit notes: if small the agent will process normally, if higher amounts the agent will need to request approval internally. SOS: supporting integral agents from all sites when they get stucck in programs as the back office team has the most complete information about the systems. Requirements : Strong communication skills in Flemish or Dutch and English Experience in a similar role within administration, back office duties, contact center experience would be a plus Proof of employment/references from previous employments Able to process big amounts of information and make decisions Effective listening skills Problem solving and analytical thinking Hard working and structured Independent worker who enjoys challenges and maintains focus on customer satisfaction. Highly engaged and committed long term, this is a permanent project. Available to work on shifts from Monday to Saturday What is on Offer: A rewarding experience abroad that will enhance your professional and personal growth. Flexible work arrangements, with the option to work partially from home and partially in the office (after KPI's are met) Comprehensive, paid training and ongoing support from your trainer and team leader. Friendly and supportive work environment, with opportunities for team bonding through social events. Long-term employment with stimulating challenges. Competitive salary Additional benefits including a fixed project bonus, performance bonus, and private health insurance. Ready to embark on this exciting journey with us? Apply now and take your career to new heights! #CustomerService #JobOpportunity #SofiaCareer 🌍📞