Back Office Gaming Specialist with German

Atlean World is an HR SaaS Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets, making the candidate’s recruitment journey smoother and more enjoyable. Your Next Job, Without Boundaries! We are offering a great work experience, onsite, in Sofia, for a role as a Back Office Gaming Specialist with German and English. Why this role is great for your professional and personal development: Live in Sofia and embrace multicultural experiences Represent a global brand Fast-track career development opportunity How your day-to-day in this role will look: Respond to all customer inquiries within given timescales, efficiently and effectively, and to develop and maintain full technical knowledge and troubleshooting skills Recognize when a problem or query should be transferred to another department or a more senior member of staff Deal with all correspondence as requested/required Responsible for maintaining and updating all administration Exhibit close attention to detail when documenting cases and following processes Be comfortable navigating multiple systems to research information and resolve cases efficiently Manage workload effectively while meeting quality, productivity, and compliance KPIs Adapt quickly to policy changes and new campaign launches Requirements What do you need to be successful at this job? Minimum C1 German Good command of MS Office (Excel, Outlook) Ability to work on own initiative and under pressure to achieve deadlines Assist our players with any issues they might experience or report Focus on the player and provide the ultimate player experience Listen to the voice of the players and communicate it further to the appropriate teams Work with our team to improve our processes Benefits Salary 1585,00 Euros Welcome Bonus 1500,00 Euros Social package including: additional healthcare insurance, gift vouchers, sports card discounts To participate in company initiatives – charity activities, team building, sports events, internal competitions Opportunities for a long-term professional career Entitlement to company internal training and development according to global standards Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home Flight Tickets Covered - we handle your travel to Sofia Make it your Next Job Without Boundaries! ::::::::::::::::::::::::::::::::::::::::::::::::::: Get to know more about Atlean World Atlean World is going to be your recruitment partner during the whole journey: Guiding Your Odyssey with Atlean World Personal Touchpoint: As soon as you hit “Apply,” one of our expert recruiters will reach out to you. Expect a friendly conversation where we dive into the details of the role, helping you understand the ins and outs. Q&A Session: …