Bank Support Worker

Freeda offers a range of services for women and their children suffering from domestic abuse which includes the provision of a 24/7 helpline and safe house as well as the running of an Outreach service and Child & Young People services. The purpose of this role is to support, empower and safeguard female survivors of domestic abuse and their children by offering them advice, guidance and emotional support. This role provides flexible rota cover, with a particular focus on evening (night shift) and weekend (day and night shift) working to ensure continuity of support during out-of-hours periods. We celebrate diversity and are dedicated to creating an inclusive workplace that reflects the communities we serve. The post holder must be female. Schedule 2, Article 4, Part 1, section 2G of the Discrimination (Jersey) Law 2013 applies. Residential & Outreach Support Provide support in one-to-one meetings or over the phone on the emergency 24/7 helpline Liaise and work in partnership with other agencies (e.g. Police, Education, IDVA, GPs, Health Visitors, Social Services etc.) Complete and review risk and needs assessments and create safety and support plans for clients Administration Maintain accurate, confidential and up to date client records on our databases and systems Comply with data protection legislation, confidentiality and policies and procedures Participate in the induction of new staff and volunteers Ensure the safe house is only accessed by authorised individuals QUALIFICATIONS AND TRAINING | ESSENTIAL / DESIRABLE 1. | 5 'O' Levels/GCSE's, including Maths and English | Essential 2. | Adult and Children Safeguarding training (SPB – foundation level at minimum) | Essential 3. | Qualification or training in supporting survivors of domestic abuse | Desirable 4. | Trauma informed training | Desirable KNOWLEDGE AND UNDERSTANDING OF | 5. | The issues relating to domestic abuse and its impact on adults and children | Essential 6. | Social benefits and entitlements such as Income Support, Legal Aid, Social Housing and Immigration | Desirable 7. | Multi-agency work in context of safeguarding | Desirable 8. | Risk Assessment and management for vulnerable adults and children | Desirable EXPERIENCE OF | 9. | Working in partnership to safeguard others | Desirable SKILLS, QUALITIES AND ABILITIES | 10. | Ability to work with people of all age, ethnicity, sexual orientation, race and disability | Essential 11. | Excellent listening skills, including active listening and motivational interviewing | Essential 12. | Excellent resilience skills | Essential 13. | Ability to advocate for the rights of women and children | Desirable 14. | Excellent interpersonal and communication skills, both in written and oral | Essential 15. | Strong commitment to partnership work and teamwork | Essential 16. | Ability to work with clients in crisis who may have experienced trauma | Essential 17. | Ability to work independently with little…