Bench Tech II

Scientific Games: Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward. Position Summary A Bench Technician II is primarily a customer site equipment installation lead.  The Bench Technician II will use a company vehicle to deliver lottery equipment to customer locations for installation.  While on site, they will take the lead on ensuring proper installation of all equipment while also offering local field technician support.  Other duties will include in-house service and repair of company products at an established company repair site or service center.  The equipment includes everything from communication hardware to lottery point of sale and vending equipment. Job Duties / Key Accountabilities  Delivery and installation of company equipment to customer sites. Lead a team on special projects/events. Support of field technicians during and after equipment installation. Diagnose and repair mechanical, hardware, software, and systems failures. General warehouse duties, including inventory, shipping, and forklift operation, may also be a portion of the work. Oral and written communication, as well as hands-on work with field-based technicians for details regarding diagnostics or repairs. Perform maintenance, testing and calibration of repaired products, as well as inventory tracking. Assist in development and implementation of departmental policies and procedures. Training of new and existing team members. Assisting in the creation of presentations/reports regarding bench and equipment activities, issues, and performance. Support of high-profile issues. Performs these functions and all other duties as assigned. Qualifications Education Must have a high school diploma or equivalency. Qualifications / Skills / Knowledge An understanding of, and experience with, troubleshooting computer software and hardware technologies. Excellent interpersonal, verbal, and written communications skills. Promptly respond to customer/leadership requests and feedback. Proven self-starter with motivation and ability. Organization and time management skills that enable effective multitasking. Strong judgement and problem-solving skills to determine most cost-effective repair/resolution. Ability to work weekends, holidays and evenings as needed. Available to work overtime as needed. Able to travel overnight if needed. Ability to lift, install and move large self-service equipment (regularly…