Bilingual Cable Sales Agent

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance. Do you strive for excellence and enjoy helping others? Join our team as a Bilingual Customer Service & Sales Representative , where you’ll support customers across the country with technical support , account management , and product sales . This is an entry-level opportunity with paid training , ideal for individuals who are empathetic, tech-savvy, and eager to grow in a fast-paced, customer-focused environment. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. -------------- POSITION RESPONSIBILITIES Key Responsibilities: Handle inbound and outbound calls, emails, and live chats professionally and efficiently Listen actively to understand customer needs and provide accurate solutions Utilize internal systems and tools to manage customer accounts and process claims Accurately document customer interactions and resolutions in CRM systems Follow all required scripts, policies, and procedures Use training and knowledge base resources to answer inquiries confidently Escalate complex issues to management when necessary Ensure first-call resolution through effective troubleshooting and communication Stay current on program updates by attending training sessions and reviewing materials Meet all attendance, schedule, and performance expectations CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Must be 18 years or older High school diploma or equivalent Strong written and verbal communication skills Ability to type 20+ words per minute Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Familiarity with Windows operating systems Reliable and punctual with strong time management and self-motivation Skilled in conflict resolution, problem-solving, and customer empathy Able to multi-task, stay focused, and work independently Team-oriented with a strong customer-first mindset Comfortable working in a fast-paced, dynamic environment Preferred (Not Required): 1+ year of experience in customer service , technical support , inside sales , back-office , chat , or administrative support Experience working on state or federal programs COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our…