Bilingual Customer Service Representative - ASG

Bilingual Customer Service Representative Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference  Job Overview   As a full-time Work from Home Bilingual Customer Service Representative, you'll be the trusted voice for a major automotive brand. You'll provide exceptional technical  and customer service support to vehicle owners—addressing telematics system concerns, troubleshooting connectivity issues, warranty coverage questions, repairs, dealership coordination, and vehicle feature functionality. Why You Should Join Us $15 - $19.35/H depending on your province of residence with a $2.50 Bilingual Premium  Enjoy the benefits of working from home.  Save time, money and reduce stress  No equipment?  We provide everything you need!  Join a supportive community focused on engagement and recognition  Hands-on paid virtual classroom-style training, as well as ongoing job specific training  Comprehensive benefits including medical, dental, life and vision insurance, company-matched RRSP contribution, paid vacation time, a complimentary Roadside Assistance membership, EAP and wellness program  What We Are Looking For Must reside in Canada  Must be at least 18 yrs of age  Highschool diploma or equivalent   Must have at least 6 months of working experience in the customer service field  The flexibility to work various shifts, including nights, evenings and weekends  Must pass a background check Key Skills Proficient in MS Office 365, MS TEAMS and a Microsoft Windows environment  Able to navigate multiple systems and have an understanding google maps or similar tools  Strong problem-Solving, Empathy, Adaptability and Reliability   Language Proficiency: Proficiency in English and French is required, as the role will support both French and English speaking customers Home Setup Requirements A hardwired connection with an internet Speed of 10.0 Mbps download speed and 5.0 Mbps upload speed  A quiet, distraction-free space is essential; webcam video presence will be required during training and production This role may involve the use of approved artificial intelligence (AI) tools to support day-to-day tasks, improve efficiency, and enhance decision-making. Examples may include automated workflows, data-supported recommendations, drafting or summarization tools, or candidate/employee interaction tools (as applicable to the role).   This opportunity represents an existing vacancy supporting current business operations.     About Assistance Services Group Assistance Services Group (ASG), a Foundever Group company, is committed to building positive and lasting relationships with our clients’ customers, employees and citizens. We provide enterprise-wide services addressing needs across a variety of industries, including automotive, healthcare, insurance and legal. But regardless of the industry, our goal remains the same: to provide timely…