Bilingual Customer Service Representative

Who we are: Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig. Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers. Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank. ​ Eden Park: Eden Park Inc. (“EdenPark”) is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars. Since 2012, EdenPark has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast. Come join Eden Park a Bilingual Customer Service Representative About the role: Providing exceptional and professional service on every interaction and building rapport with our customers Receiving and placing customer service calls regarding any product/billing issues, service questions and general client inquiries Resolving problems by clarifying the customer’s challenge and offering the best solution for EdenPark and our customers. Assisting customers in making changes to their payment arrangements, banking information and insurance records Friendly and helpful onboarding calls with new customers Responding to customer emails promptly in accordance with our core values What we're looking for: You possess excellent verbal and written communication skills in English and French You thrive in a fast-paced, ever-changing environment. You have amazing conflict resolution skills and the ability to make decisions independently. You remain calm while solving issues and have the patience to deescalate difficult situations. You are tech savvy and know your way through Microsoft Office Suite and Outlook Clear criminal reference check Extra- awesome to have: Previous experience in a call centre, automotive related business, or financial services organization Post-secondary education Working conditions: Hybrid position with mandatory 3 days in office. Full time in office during probation. You have flexible availability to work. Working hours can range anywhere between 8:00 AM to 9 PM EST Monday to Saturday; schedules are completed a month in advance and shifts are rotating. What you’ll love about working here: Award-Winning Culture: We’re…