Bilingual Dispatcher

Overview Must be available to work M-F 7:30AM-4:00PM and must be able to communicate in English & Spanish Snyder is looking to add a Dispatcher to our GROWING TEAM! If you like to stay busy, know how to prioritize, and you work well in a high-volume atmosphere, this could be the right fit for you! The successful candidate will be a self-starter and have a goal-oriented mindset. This position handles getting technicians out to customers' homes quickly and efficiently along with scheduling appointments. Why join THIS team? Flexible Hours/ Friendly Work Environment Robust benefits package; health, dental, vision insurance, prescription Paid life insurance Matching 401K Paid Training Paid Time off Weekly pay Career Advancement opportunities Paid Holidays What YOU will do: · Commitment to excellence in customer service and satisfaction with all customers · Representation of Direct Air in a professional manner during customer service interactions · Initiate and maintain constant professional communication with customers and vendors throughout the service or repair process · Create and maintain daily schedule for assigned service technicians · Review work orders daily and ensure completion, schedule any needed follow ups, enter notes in customer records and close out the work order in the system · Update call logs after each phone call · Assist other dispatchers with challenges they may be experiencing · Build and create accurate estimates based on technicians’ notes · Track estimates from initiation to completion of the project, resolve any issues impeding progress · Adjust daily work schedule with proper technicians for emergency situations as they occur What you NEED: · Knowledge of South Florida geography Broward, Palm Beach, Martin counties · Preferred Service Titan operating software experience Not required · Preferred working knowledge of Microsoft office Not required · Ability to thrive in fast-paced environments and remain flexible to changing needs · Excellent problem-solving, client-facing and conflict resolution skills · Solid organizational skills, including multitasking, time-management and ability to prioritize; detail oriented and meticulous · Previous experience in scheduling and dispatching in a home improvement, service or construction setting · Excellent written and verbal communication skills with customers and co-workers · Logistically sound scheduling experience · Must be very well organized and have the ability to delegate and assign jobs appropriately. Qualifications Qualifications: Dispatch experience highly preferred Ability to pass a background check High school diploma (or GED) Demonstrate passion for excellence with respect to treating and caring for customers Strong decision-making abilities Ability to identify customer needs and clearly articulate product and service offerings Highly developed sense of integrity and…