Bilingual Scheduling & Intake Specialist

Bilingual Scheduling & Intake Specialist Remote | Personal Injury | Part-Time, 30 hours/week initially | $7/hour About the Role We are seeking a compassionate, reliable, and highly organized Bilingual Scheduling & Intake Specialist to support a growing personal injury medical practice. This role will manage the patient journey from scheduling through pre-visit intake and documentation. You will serve as an extension of the physician by helping patients feel heard, gathering detailed medical information, ensuring required forms are completed, and keeping communication and scheduling workflows organized. The practice operates exclusively on personal injury liens and Letters of Protection , with no cash or traditional insurance billing. Key Responsibilities Patient Scheduling & Appointment Coordination Manage end-to-end patient scheduling and ensure appointments are accurately entered and tracked. Send appointment reminders and confirmation messages through text or other approved communication channels. Monitor upcoming appointments and proactively address scheduling changes, cancellations, or outstanding patient requirements. Patient Intake & Clinical Documentation Conduct detailed phone intake calls approximately 2 to 3 days before each patient's appointment . Ask structured medical questions, listen carefully to patient histories and complaints, and help patients feel genuinely heard. Accurately type and document intake conversations and upload completed information into the appropriate practice system. Lien Forms & Patient Documentation Send patients required lien, Letter of Protection, consent, and signature forms through text or email. Follow up with patients to ensure all required documents are signed before their scheduled appointment. Verify that completed documentation is received, uploaded, and available to the practice before the visit. Inbox & Patient Communication Monitor and help manage the clinic's shared email inbox and incoming patient communications. Respond appropriately to routine patient inquiries and identify messages that require escalation to the physician. Communicate with patients in a warm, professional, and empathetic manner, especially when they are anxious, frustrated, or concerned. Clinical Triage & Escalation Recognize concerning symptoms during patient conversations using established clinical guidance and protocols. Direct patients experiencing identified emergency symptoms to seek appropriate emergency medical care instead of waiting for an office response. Escalate clinical concerns, unusual situations, or questions to the physician when additional guidance is required. Process Documentation & Cross-Coverage Help document workflows and contribute to the development of SOPs and a practice playbook during the first 90 days. Learn the Patient Follow-Up & Legal Records Specialist's core workflows to provide backup coverage when needed. Support…