Bilingual Supervisor, Transfers

Aviso: At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca . The Opportunity: We’re looking for a Bilingual Supervisor, Transfers to join our Operations team. Reporting to the Manager of Operations, the Bilingual Supervisor, Transfers is responsible for overseeing the Transfers Team, managing volumes and ensuring daily deadlines are met. Supervisory responsibilities include recruiting, training, coaching, mentoring, and scheduling of staff, including overseeing new employee onboarding and providing career development planning and opportunities. As one aviso: We Care – You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported We Dare –You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working We Share – You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed We Deliver – You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve What your day looks like: Set and monitor standards for departmental procedures, ensuring quality, accuracy and efficiency maintaining SLA’s Set positive leadership tone through gaining respect of staff, peers and stakeholders Ensure staff members receive timely and appropriate training and development Coach staff to increase performance while increasing/maintaining employee engagement and career growth and support onboarding of new employees Ensure all processes and procedures are current in all manuals – internal and external, including departmental SLAs Responsible for internal and external communications while following the appropriate channels for distribution, liaising with external vendors and trustees as required Analyze current business practices and identify areas within the department for process improvements, make recommendations and implement procedures to streamline workflow Handle departmental project related work and participate in the implementation of department and division initiatives as required and delegate as necessary Support staff with escalated or complex issues and respond to all customer inquiries (internal/external) and…