Body Shop Manager

Job Summary : Crest Acura and Cadillac are looking for a Body Shop Manager to join their dynamic team! Why Join Crest Acura & Crest Cadillac? Crest Automotive Group has built a reputation in Central New York for quality service, strong leadership, and long-term employee careers. Our Body Shop Manager will plan, direct, and coordinate the day-to-day activities of the body service shop ensuring consistent quality and efficient customer service and satisfaction while meeting or exceeding the company’s sales and goals for profitability. Provide leadership, direction and support to staff in the repair and servicing of customer’s vehicles to promote efficiency and productivity and respond to and resolve administrative/operational issues. Requirements · Coordinate and direct the daily operational and support activities of the shop to ensure deadlines are met. Provide assistance to technicians for complex repair or vehicle service requirements. Provide daily direction and communication to staff and act as a liaison between other internal departments, managers, and customers in the resolution of day-to-day administrative and operational problems to improve efficiency and maintain a work environment that is conducive to high sales, exceptional customer service and profitability. · Accurately process all warranty claims by obtaining claim information from work orders; reviewing and researching claims, if required, to verify the accuracy and completeness of information on claim forms, validating eligibility for coverage, and entering information into computer system to submit to vendors. Resolve errors and discrepancies. Track warranties on returned parts and follow-up with vendors to ensure the company receives warranty credits. · Confer with customers via phone, text, email, and in person to obtain description of problem and communicate job progress and answer questions. · Reconcile technicians time sheets to customer work orders each week for payroll purposes. · Ensure employees are clocking in and out for workday and lunch. · Organize and maintain service and parts department contracts and files. · Maintain inventory of required parts, tools and materials to provide required services. Negotiate with vendors to maximize company benefits for availability, delivery and price. · Maintain the work area in a clean and orderly condition and follow prescribed safety regulations. · Ensure all workplace activities and recordkeeping are meeting OSHA compliance standards. · Perform related duties as requested to meet business requirements. Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. Supervisory Responsibilities: The Body Shop Manager has immediate supervision over the body shop technicians. Supervisory responsibilities include recruiting, interviewing and hiring; instructing and training in work…