Brand Home Guide

Job Description : Brand Home Guide Dalwhinnie Visitor Centre Permanent, full time Salary : £ 26,671 plus benefits (annual bonus, product allowance, 34 days of holiday, private pension scheme, sharepurchase, and many more) About us With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world’s most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life’s moments — from everyday connections to landmark celebrations. Bring your talent, curiosity and ambition, and strive for your personal best alongside people who challenge, support and learn from each other. Together, as one outstanding team, we keep learning, improving and raising the bar for our brands, our business and each other. Join us and play your part in making life’s moments mean a little more. About the Function Our Scotland Brand Homes bring our iconic whisky brands to life through immersive storytelling, world-class hospitality and unforgettable visitor experiences. Whether welcoming visitors to one of our renowned distilleries or guiding them through the story of our brands, our teams inspire people from around the world to discover the craft, heritage and character behind Scotch whisky. About the Team You'll join a passionate team dedicated to creating memorable experiences for every visitor. Together, you'll combine exceptional hospitality, engaging storytelling and premium service to ensure every guest leaves with a lasting connection to our brands. About the Role As a Brand Home Guide, you'll be the face of one of our iconic visitor experiences. You'll welcome guests from around the world, deliver engaging tours and tastings, and create memorable experiences through exceptional customer service, storytelling and genuine passion for our brands. Role Responsibilities Deliver engaging guided tours and tasting experiences that bring our brands, heritage and whisky-making process to life. Welcome visitors with exceptional customer service while supporting ticket sales and promoting the full Brand Home experience. Provide outstanding service across retail and food & beverage, including merchandising, replenishment and product recommendations. Support the planning and delivery of special events and visitor experiences throughout the year. Act as a passionate ambassador for Diageo and our brands, creating memorable experiences for every visitor. Work collaboratively across the Brand Home to maintain exceptional operational and customer service standards. This is a fantastic opportunity to build a career in tourism, hospitality and premium experiences. You'll receive comprehensive training, develop your whisky knowledge and become part of a team delivering world-class visitor experiences at one of Scotland's most iconic destinations. Experience / Skills Required This could be the right opportunity for you if you have: A passion for delivering exceptional customer…