Broker Support Administrator

A little about us Capricorn is one of Australia and New Zealand’s largest and most dynamic Member-owned organisations. Since 1974, we’ve provided our Members with financial and business solutions to make running a business easier. Our flagship Trade Account offers instant credit with over 1600 Preferred Suppliers, simplified monthly expenses, and a generous rewards program. We have a strong foundation in the automotive and machinery aftermarkets. Our vibrant community includes over 31,000 Members across Australia and New Zealand, from national franchises to your local family workshop. Last year, Capricorn facilitated nearly $4bn in sales with our Preferred Suppliers. At Capricorn, we're about more than just products and services. We work hard to ensure that our Members, Suppliers and People feel like they're part of something bigger: a Community which is connected and supported to make a difference, while having some fun along the way! A little about the role As Broker Support Administrator, you will manage outstanding insurance premiums and debtor accounts across Capricorn Insurance Services. You will monitor aged debt, contact Members by phone and email, secure payment commitments, issue debtor correspondence and maintain accurate records of collection activity. You will negotiate and document payment arrangements, investigate billing or payment discrepancies, assist with invoice reconciliation, and process and monitor premium funding documentation. You will also provide weekly updates on 30, 60 and 90-day debtors and applicable debtor letters. Working closely with Account Executives, Risk Account Managers, insurers, premium funders and Finance, you will provide prompt account-related support, escalate aged or high-risk debtors and help improve debtor collection processes while maintaining a positive Member experience. What you’ll bring We’re looking for a confident and service-focused accounts administrator who can manage sensitive payment conversations professionally, maintain accurate records and balance collection outcomes with positive Member relationships. What’s essential Experience in debtor collections, accounts receivable, credit control or account administration. Experience managing high-volume outbound and inbound customer communications. Demonstrated experience negotiating payment arrangements and resolving account queries. Strong telephone communication, customer service and negotiation skills. Excellent attention to detail, organisation and the ability to prioritise work and meet deadlines. Intermediate Microsoft Office skills, particularly Outlook and Excel. Strong problem-solving and conflict resolution skills, with the ability to handle difficult or sensitive conversations professionally. Highly regarded Experience within insurance, financial services or a related industry. Experience with premium funding arrangements and systems such as Insight, OfficeTech, Sunrise, SCTP or similar…