Budtender - Part-Time

Who we are.. C3 Industries is a multi-state, vertically integrated cannabis company headquartered in Ann Arbor, Michigan, operating the High Profile Cannabis Shop retail network alongside several product brands, including the award-winning Cloud Cover Cannabis, Galactic Cannabis, and Habitat Cannabis. Through its High Profile locations in Connecticut, Illinois, Michigan, Missouri, Massachusetts, Kentucky, and New Jersey, the company provides customers with access to high-quality cannabis products and exceptional retail experiences. What we're looking for... The Sales Associate is responsible for delivering world-class customer service while driving sales through personalized product recommendations and effective upselling techniques. This role involves guiding customers through the process of understanding, selecting, and purchasing cannabis products that align with their needs and preferences. By combining deep product knowledge with a proactive sales approach, the Sales Associate helps create a positive shopping experience that maximizes both customer satisfaction and store performance. Dispensary Address: 262 S Maple St, Grant MI 49327 Operating Hours: 9-9pm Sun-Th; 9-10pm F-Sat In this role you will…. Provide the highest level of service to customers by making their experience the top priority. Meet or exceed individual sales targets and conversion rate goals as defined by store leadership upon hire, using effective sales techniques and a deep understanding of customer needs to drive performance and contribute to overall store success. Greet customers upon entry and perform initial check-in verification of required identification (ID). Assist new customers with questions on state required forms; updating customer information in system as needed. Ensure the waiting room is well maintained and the sales floor is properly stocked during downtime. Educate customers on cannabis properties and selection of proper genetics according to their desired effect, ailments, or requests. Fill online orders in a quick and efficient manner, keeping customer experience at the forefront. Handle customer complaints in a professional manner; escalating to management when needed. Maintain product, brand, and strain knowledge and keep up on current cannabis trends. Accurately use and maintain point of sale (POS) system. Comply with company cash handling policies and perform daily cash management responsibilities and compliance reporting. Assist with intake of product, inventory counts, and additional audits on a regular basis. Work closely with the management team to increase sales and foot traffic. Support daily compliance with dispensary policies, including but not limited to the following: state/local regulation compliance, security protocols, access protocols, inventory tracking, dress codes, and work schedules. Skills and experience you have... 1+ years’ customer service experience. High school diploma or…