Building Manager

Key information: Commercial Office | On-site - Hook (Buildings Form 1 & 2) We’re looking for a proactive, hands-on Building Manager to take ownership of a circa 108,000 sq ft commercial office asset across two buildings, external areas and an on-site café, with a strong focus on tenant experience, ESG and building standards . You’ll be the visible face of the site, building strong relationships with corporate tenants and creating initiatives and events that bring occupiers together. This isn’t a reactive role. We want someone who spots issues and opportunities early, takes ownership and sees things through , from maintenance and contractor performance to building presentation and tenant concerns. We’re particularly interested in someone from a luxury hospitality, concierge, front-of-house, facilities or high-end customer service background who combines exceptional client service with a practical understanding of how buildings operate. Above all, this role is about exceptional customer service, initiative and operational control , ensuring tenants enjoy a high-quality, well-managed environment every day. What you'll be doing: Act as the visible on-site representative for the building, ensuring tenants, visitors and stakeholders receive a professional and responsive service. Maintain high standards of building presentation, cleanliness, safety and general environment across occupied and communal areas. Respond promptly and professionally to tenant queries, issues and requests, ensuring matters are recorded, progressed and followed through. Build strong working relationships with tenants, occupiers, contractors, Property Management and Facilities Management colleagues. Conduct regular building inspections, identifying defects, presentation issues, compliance concerns and operational risks. Ensure reported maintenance, cleaning, compliance and building issues are escalated to the correct team or contractor and tracked through to resolution. Coordinate contractor attendance on site, ensuring access, permits, risk assessments, method statements and site procedures are followed where required. Support planned and reactive maintenance activity by coordinating access, communication, attendance and completion evidence. Monitor key building systems and escalate faults or concerns relating to CCTV, alarms, access control, intercoms, fire systems and other site infrastructure. Support health, safety and compliance activity, including inspections, records, corrective actions and escalation of urgent risks. Maintain accurate site records, inspection notes, communication logs, meter readings, contractor attendance records and issue trackers. Complete reporting requirements accurately and within agreed timescales. Support move-in, move-out and tenant transition activity, ensuring actions are coordinated and completed in line with agreed process. Support projects, procurement and site works where required, ensuring purchase…