Business Admin - Operational Management

Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of    Business Admin - Operational Management In this role, you will: Partner closely with Shared Services and Value Streams, including activities covering Performance Oversight (Service and Customer Experience), Service Oversight and Supplier Management (Management of the service catalogue, internal third-party management for HCIB and internal governance including Billing), and Workforce Strategy and Experience (Strategic Planning, Capacity Frameworks and Experience). Provide support to deliver weekly service performance reporting, ensuring accuracy and timely completion, coordinating with market Data Feed Owners (DFOs) and Approvers for accurate commentary, including challenging where appropriate and obtaining clarifications, and liaising with Business Managers to finalise reports for executive consumption including CIB, HCIB and Entity COOs (UK, HK and AME). The role holder should build an end-to-end understanding of the services Value Streams provide to customers and how we move from internal measures to customer outcomes. Prepare Customer Sentiment reports, transitioning from a journey lens to a customer outcome approach for enhanced reporting clarity and delivering actionable insights. This includes building an overall understanding of our survey approach, consistency, best practices and Value Stream OKRs. Support in delivering CX experiments, ensuring definition and metric alignment across value streams and provide timely updates to various forums, board papers and internal governance updates. Partner with Data & Analytics teams to leverage automation capabilities, streamline processes, and deliver strategic data assets that reduce manual effort and enhance our governance capabilities. Partner with ServCo and other internal teams to leverage automation capabilities, streamline processes, and deliver strategic data assets that reduce manual effort and enhance our governance capabilities. The role holder should build an end-to-end understanding of how Operational data is visualized and reported as enterprise solutions and look for ways to simplify and rationalize. Build strong relationships and close links with key stakeholders and other Global functions to ensure a well-informed perspective and focus.…