Business Analyst – Technology

About Bright Future India Bright Future India is a non-profit organization committed to enabling young people from underserved communities to become changemakers through education, employability, and life-skills development. Through its programmes, partnerships, and technology-enabled interventions, Bright Future India supports thousands of young people across multiple cities in building brighter futures. As the organisation scales its impact, technology, data, and digital innovation are becoming critical enablers of programme effectiveness, operational excellence, and decision-making. The Business Analyst – Technology will play a key role in driving this transformation by connecting business needs with technology solutions. Role Purpose The Business Analyst – Technology will serve as the bridge between programme teams, support functions, leadership, technology partners, and end users. The role will be responsible for understanding organizational needs, analysing business processes, documenting requirements, improving systems, driving digital transformation initiatives, and ensuring technology investments create measurable value. The role requires a combination of analytical thinking, stakeholder management, project coordination, process improvement, data analysis, and technology implementation capabilities. Key Responsibilities 1. Business Analysis & Requirement Gathering (25%) Stakeholder Engagement Engage with Programme, People, Finance, Fundraising, MEAL, Administration, and Leadership teams to understand business challenges and opportunities. Conduct stakeholder interviews, workshops, focus groups, and requirement-gathering sessions. Develop strong relationships with internal users to understand operational realities and pain points. Facilitate discussions to prioritise business requirements. Requirement Documentation Prepare Business Requirement Documents (BRDs). Create Functional Requirement Specifications (FRS). Document user stories, use cases, workflows, and acceptance criteria. Develop process maps and workflow diagrams. Translate non-technical requirements into actionable specifications for developers and vendors. Business Process Analysis Assess current business processes and identify inefficiencies. Conduct gap analysis between current and desired states. Recommend process redesign and automation opportunities. Standardize workflows across locations and departments. 2. Technology Solutions & System Implementation (25%) Digital Transformation Initiatives Support the implementation of organisation-wide technology initiatives. Identify opportunities to leverage technology for programme delivery and operational efficiency. Participate in the selection and evaluation of technology platforms. Systems Management Support implementation and optimisation of: CRM systems Learning Management Systems (LMS) HRMS platforms Programme Management Systems MIS and Reporting Platforms Volunteer…