Business Analyst/Operations

About the Role We are seeking a highly organized and proactive consultant to provide direct support to one of the client's practice leaders. This role is ideal for someone who thrives in a dynamic environment, excels at building processes from the ground up, and is comfortable wearing multiple hats across process improvement , template creation , and general operational support . The position is not customer-facing and focuses solely on internal support . It may grow into a broader operations role , depending on performance and evolving business needs. Key Responsibilities Collaborate closely with the Practice Leader to build and document internal processes and workflows Develop templates, SOPs, trackers, and internal documentation using Microsoft tools Assist with project coordination, follow-ups, and task tracking to support strategic initiatives Use tools like Microsoft Visio or Lucidchart for process mapping and visualization Prepare internal reports or summaries as needed Maintain confidentiality while working with sensitive company information Identify and implement improvements to streamline operations Support ad hoc administrative and operational tasks Preferred Qualifications Proven experience in process building , operations , executive assistance , or project coordination Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with Visio or Lucidchart for workflow design Strong organizational skills and attention to detail Excellent written and verbal communication skills Comfortable working independently with minimal supervision Prior exposure to or interest in AI tools is a plus and may open the door to expanded responsibilities Working Hours Must be able to work during U.S. time zones Nice to Have Experience in professional services, consulting, or accounting environments Familiarity with workflow automation or AI tools (bonus)