Senior Business Systems Analyst Pension Administration Systems

Work Arrangement: 100% Remote Contract Length: 3–6 Months Anticipated Start: October 2026 Schedule: Full-Time Travel: Occasional travel may be required Position Type: Individual Contributor / Contract Position Overview The Senior Business Systems Analyst (BSA) serves as a bridge between business stakeholders and technology teams, supporting the ongoing operation, enhancement, and optimization of the organization’s pension administration system . The BSA will work closely with pension administration staff, subject matter experts, software vendors, project teams, and IT personnel to identify business needs, evaluate system capabilities, document requirements, resolve issues, and implement system improvements. The primary focus of this position is the operational support of an existing pension administration platform and its related business processes . Key Responsibilities Business Analysis & Requirements Management Gather, analyze, document, validate, and manage business and system requirements from stakeholders. Lead stakeholder interviews, working sessions, requirements workshops, document reviews, surveys, and other elicitation activities. Translate business needs into clear functional and non-functional requirements, use cases, user stories, acceptance criteria, process maps, and supporting documentation. Facilitate requirements reviews, resolve ambiguities, document decisions, and obtain appropriate stakeholder approval. Maintain traceability among business needs, requirements, system changes, testing activities, defects, and implemented solutions. Pension Administration System Support Provide business analysis support for the day-to-day operation and ongoing enhancement of the pension administration system. Analyze pension administration processes and system functionality to identify the source and impact of production issues, defects, and enhancement requests. Clearly document issues, including business context, expected and actual results, affected processes, supporting examples, and priority considerations. Collaborate with business users, IT personnel, and software vendors to investigate, resolve, test, and communicate system issues. Assess the impact of proposed changes on pension business rules, calculations, workflows, data, correspondence, reports, interfaces, security roles, and operating procedures. Assist with the review and validation of system configuration and vendor-delivered changes. Testing & Quality Assurance Develop test plans, test scenarios, detailed test scripts, test data, expected results, and acceptance criteria. Execute functional, system, integration, regression, and user acceptance testing (UAT). Document test results and evidence and identify, report, track, and retest defects through resolution. Coordinate testing activities with business stakeholders, technical teams, and vendors. Confirm implemented solutions satisfy approved requirements and support…