Business Head (Facilities Management)

Job Description – Business Head (Integrated Facility Management Services) Location: Pune Industry: Integrated Facility Management Services (IFMS) Experience: 20+ Years Reporting To: Promoter(s) Role Purpose Our client is a rapidly growing player in the Integrated Facility Management Services (IFMS) industry. We are seeking an accomplished Business Head to lead the organization's business operations with complete ownership of growth, profitability, operational excellence, and client satisfaction across PAN India operations. The incumbent will be responsible for driving strategic business expansion, developing new market segments, strengthening client relationships, leading large-scale operations, and ensuring sustainable revenue and profitability growth while maintaining the highest standards of service delivery and compliance. Key Responsibilities 1. Business Growth & Strategic Expansion Develop and execute business strategies aligned with the organization's long-term vision and growth objectives. Identify, evaluate, and drive expansion into new industry segments and emerging markets. Create and implement segment-specific growth plans to accelerate business development. Support new client acquisition initiatives and strengthen client retention strategies. Build and maintain a strong market presence and industry network. Explore international business opportunities and stay abreast of global IFM market trends. Collaborate with leadership teams to identify strategic partnerships and growth opportunities. 2. Operational Excellence Ensure seamless delivery of IFM services across multiple locations nationwide. Establish and maintain high standards of operational efficiency, service quality, and customer satisfaction. Ensure compliance with SOPs, Service Level Agreements (SLAs), statutory regulations, and safety standards. Drive continuous improvement initiatives focused on productivity enhancement and operational optimization. Implement best practices and process improvements to strengthen service delivery capabilities. Monitor operational performance and ensure consistent achievement of client expectations. 3. Financial Ownership & Profitability Management Own and manage the complete business P&L. Drive revenue growth while maintaining healthy profitability margins. Oversee budgeting, forecasting, billing, cost control, and financial planning processes. Monitor key financial metrics, including profitability, cash flow, and DSO (Days Sales Outstanding). Identify opportunities for cost optimization without compromising service quality. Ensure effective financial governance and risk management practices. 4. Team Leadership & Organizational Development Lead, mentor, and inspire a large multi-functional workforce across locations. Manage and oversee operations involving 12,000+ employees. Foster a culture of accountability, performance excellence, and employee engagement. Develop and strengthen second-line leadership capabilities. Drive talent…