Business Operation Associate

We are seeking a driven, results-oriented and entrepreneurial Business Operations Associate to push the boundaries of payments into the future and grow company into an enduring company. As a leader in the Operations function here, you will oversee the end-to-end process development & optimization, cross-functional collaboration, and performance management. As part of the Operations team, you will be working closely with a wide range of teams from Growth, to Tech, and to Customer Success. What you'll be doing Research and build strong understanding of the market, merchant/partner/shopper behaviours, external & internal processes, and tools to identify gaps and opportunities Develop and continuously iterate operations strategy in accordance to company and operational objectives Oversee operations-related resource management, budgeting, forecasting, and compliance requirements Lead the execution of operations strategy and special projects with all related teams – involves data analysis, workflow/process/SOP/policy development & optimization, cross-functional collaboration, project management, performance management Build, lead and coach an operations team, and guide a high-performance, efficient and productive culture, across the organization Track the performance of company operations, report on key metrics, share insights, propose solutions and adjust strategies as necessary to achieve desired outcomes Qualifications Bachelor's or Master's degree in business administration, finance, law, engineering, or a related field At least 3 years of proven experience in an operations, strategy, or management-related role in a high-growth company Proven track record of successfully leading and executing operations and impactful projects Has strong operating principles, great attention to detail, analytical, and problem-solving skills; understanding the use of great operational tools and technology; systems-thinking mindset In-depth understanding of tech ecosystems and its potential opportunities Excellent leadership, communication, negotiation, and interpersonal skills Ability to work cross-functionally and lead collaboration across diverse teams Ability to thrive in a fast-paced, results-driven environment Fluent in English and Thai