Business Operations Manager

🌱 Who we are Mother Root is the fiery ginger non-alcoholic aperitif. We harness the power of apple cider vinegar to serve up a dose of good feelings. Our mission is to redefine the evening ritual of drinking well and feeling good, with drinks that are complex, delicious and rooted in nature. We're the UK's fastest-growing drinks brand and the number one non-alcoholic spirit. We were a £7m business last year and we're on track for more than £20m this year. Next we're accelerating that growth, and becoming one of the leading non-alcoholic brands in the US as well as the UK. Small but mighty team, big category, plenty still to build. We're building a team where ambitious people do the best work of their careers, supporting each other and making something they truly believe in. We believe work should be joyful, purposeful and full of flavour. 🚀 The Role Growing fast is a good problem, and it's still a problem. More people, more products, more moving parts, all of it landing on a small team. Business Operations is how we handle that: the operating system of Mother Root, and how we keep moving faster than companies ten times bigger without burning ourselves out doing it. We know what that operating system needs to become. What we don't have is the hands to build it. Our Business Operations Lead is splitting the week between designing and building, and the designing keeps losing. So we're hiring the person who makes it real. Your job, put simply, is to find friction and get rid of it. The report someone rebuilds by hand every Monday. The update chased three times before it lands. The answer that lives in one person's head instead of a doc. You'll spot those, fix them, and increasingly use AI and automations to make sure they don't come back. You'll be an early hire in a brand new function, working directly with the Lead. What the job is really made of. The detail. Chasing the thing that stalled, checking the number that looks wrong, asking someone a third time so it actually lands. Small work, done properly, adding up to a business that runs better than it has any right to at our size. It's a genuinely interesting moment to join! Helping to build the systems to support our growth. If you'd rather pick up work that's already been scoped for you, it may not be the right job for you. 📋 What You’ll Do Keep the operating system running. This is most of your week to begin with, and it matters more than it sounds. Notion is where Mother Root thinks. You'll be the first person the team asks, and you'll keep the workspace healthy: structure, permissions, templates, database hygiene, one clear source of truth. Nobody should lose twenty minutes working out which version is the real one. The Ways of Working Log. Yours to own, and early. Friction comes in from every corner of the business, you triage it, get each action to the right owner and close the loop. This is how a decision we make in a room becomes a thing that actually happened. The SOP…