Business Operations Strategy Project Manager, DCL and A&E

Job Posting Title: Business Operations Strategy Project Manager, DCL and A&E Req ID: 10161935 Job Description: The Business Operations Strategy Project Manager for Disney Cruise Line and Adventures & Expeditions serves as a strategic operations integrator and project manager, ensuring that new operations initiatives, systems, and processes are seamlessly aligned with operational requirements, Guest, Cast, and Crew experience standards, and enterprise objectives. This role partners across disciplines to drive execution from early development through design, operational readiness, implementation, and sustainment.    The Business Operations Strategy Project Manager will report to the Manager Business Operations Strategy & Analytics and sits in Celebration, FL.   *This is an on-site role based in Celebration, FL. Responsibilities: Strategic Integration & Project Leadership Lead end-to-end integration of operational requirements across multi-disciplinary projects, including, but not limited to, new business initiatives, expansions, and system enhancements. Manage multiple complex initiatives simultaneously, ensuring alignment across scope, schedule, budget, and operational readiness objectives. Serve as a key integration leader across the Sales & Pre-Arrival Operations portfolio, ensuring consistency with Disney Cruise Line and Adventures and Expeditions standards and long-term strategic goals. Develop strategic business cases and framed operational improvement opportunities for executives, aligning recommendations to organizational goals, ROI, and execution feasibility. Cross-Functional Alignment Act as a liaison between Operations and key partners including Commercial, Technology & Digital, Finance, Legal, and 3rd-Party partners. Facilitate alignment across stakeholders to ensure operational requirements, functional adjacencies, and Guest/Cast/Crew experience considerations are fully integrated into project delivery. Partner with business functions (e.g., Business Integration & Communications, Operations, Revenue Management, Marketing, Travel Agency Sales) to support coordinated planning and execution of initiatives. Project Planning, Governance & Execution Develop and maintain integrated project plans and schedules in partnership with Project Management and Operations teams, proactively identifying risks, dependencies, and opportunities. Lead project governance activities including stakeholder forums, working sessions, and executive updates; drive decision-making and maintain alignment across leadership levels. Prepare and deliver clear, concise presentations and recommendations to stakeholders ranging from frontline teams to executive leadership. Lead and facilitate strategic governance forums, leadership reviews, and decision-making sessions. Identify and mitigate risks to delivery timelines, escalating critical issues proactively. Operational Readiness & Documentation Translate operational requirements into…