Business Support (Technology & Workplace) Officer

Job Title: Business Support (Technology and Workplace) Officer Salary: £35,405.22 Contract: Permanent, 38 hours/week Location: Tottenham Hale, London, N17. This role is based at our Head Office and services as required. Hybrid working may be considered upon successful completion of probation, subject to business needs and Outward's Hybrid Working Policy with the expectation that the role remains predominantly office based. About Outward For 50 years, Outward has been providing high-quality support and care services to vulnerable people across London, predominantly in North East London. Established by families seeking alternatives to institutional care, we’ve grown into a respected provider of person-centred support for adults with learning disabilities, autism, mental health needs, and complex needs. We support over 1,000 people across nine boroughs, guided by our core values: engage, enable, and empower. Outward is proud to be an accredited Living Wage Employer. This means we are committed to paying the Real Living Wage – not just the government minimum or national living wage – to our frontline Support Workers and other eligible staff. We recognise the value of the work our teams do, and we are committed to ensuring fair pay that reflects the true cost of living. The Real Living Wage is updated annually by the Living Wage Foundation, and Outward remains committed to aligning our pay accordingly. About the Role We are looking for a practical, organised and proactive Business Support (Technology and Workplace) Officer to provide essential facilities, workplace and business support across Outward. The role sits within Business Support and Digital Technology, but it is not a specialist IT post. We are looking for someone with strong facilities, office support and coordination experience who is also confident using everyday technology and supporting colleagues with basic equipment and system queries. A large part of the role will involve keeping core workplace processes running smoothly, especially confidential waste, shredding and records archiving, Amazon Business account administration, the main office telephone system, mobile phone administration, supplies, post and deliveries, and accurate record keeping. As this is a standalone officer role, the postholder must be able to work independently, use initiative, prioritise competing requests and follow issues through to completion. Facilities, workplace and business support: Coordinating practical office support processes, with particular focus on confidential waste, shredding and records archiving, Amazon Business account administration, the main office telephone system, mobile phones, post, supplies, equipment, supplier queries and facilities liaison. Technology equipment and basic IT support: Issuing and tracking laptops, mobile phones and other equipment, maintaining accurate asset records, helping colleagues with basic setup and straightforward troubleshooting, and escalating more…