Call Center Representative: Shift 4pm - 12:30am. **Weekends Required**

Overview Liberty Military Housing – Own your passion for service! About Liberty Military Housing Liberty Military Housing is one of the largest providers of military family housing in the United States. In partnership with the US military, we are committed to delivering safe, high-quality‑ homes and exceptional service to the families of men and women who serve our country. We’re seeking dedicated team members for a variety of roles and offer excellent benefits, training, development, and opportunities for advancement. If you’re ready to grow your career and become an employee owner, explore our current opportunities today. What We Provide You: Liberty Military Housing is committed to supporting our team members in every aspect of life—from career development to family needs and overall health and wellness. We proudly offer a comprehensive and competitive benefits and incentive package that includes: Platinum-Level Medical, Dental & Vision Coverage with affordable premiums Employee Stock Ownership Plan (ESOP) become an employee owner with retirement savings Quarterly & Monthly Bonus Incentives. 401(k) Retirement Plan with Company Match Education Reimbursement up to $5,250 per year Generous Paid Time Off , including vacation, sick time, and 10 paid holidays Wellness Benefits , including free gym access and additional wellness programs Career Growth Opportunities. Unlock your potential with immersive, hands-on training designed to elevate your skills, help you advance, and build a rewarding ‑long-term‑ career with a company that truly invests in your future. Life and AD&D Insurance Responsibilities A Day in the Life of a Call Center Representative: As a Liberty Military Housing Call Center Representative , you will be responsible for providing customer service and assistance to the residents of Liberty Military Housing by addressing their needs and concerns and responding efficiently and accurately. You will also provide administrative support to the district offices nationwide. Your Responsibilities include, but not limited to: Acts as a conduit for maintenance requests that have errors/concerns and ensures they are brought to the attention of the National Call Center Manager to ensure the proper resolution/review. Effectively communicates with the National Call Center Manager/Immediate Supervisor(s) concerning any resident/employee concerns, comments and needs. Attends monthly call monitoring with Quality Assurance Supervisor to measure performance as directed by the National Call Center Manager. Participates in dispatch schedule to ensure all messages from answering service are responded to correctly and entered in a timely manner. Ensures that company property is not taken or damaged in any way. Maintains a service level of 70% or higher when answering calls within 30 seconds or less. Maintains an average of 5% total calls as compared to all weekly answered calls. Maintains a…