Call Center Representative- Spanish Bilingual

Highlights Competitive compensation and benefits packages Continuous professional development and learning opportunities Regular engagement activities and events ______________________________________________________________________________ CALL CENTER REPRESENTATIVE - SPANISH BILINGUAL Work for our global clients and immerse yourself in our rich and diverse company culture where you can thrive, grow, and be #DecidedlyDifferent! ROLE OVERVIEW We are looking for a Call Center Representative – Spanish Bilingual to join our team. This role is responsible for contacting, following up with and retrieving medical records from individual physicians, medical groups and hospitals.  MAIN RESPONSIBILITIES  Maintain time-service, quality and production goals using good work queue management and customer service skills. Maintain a high level of customer service skills. Present a friendly and professional demeanor. Protect the security of medical records to ensure that confidentiality is maintained, in observance of the HIPAA Compliance Policy. Handles a high volume of continuous telephone calls and gathers needed information in a timely manner. Method of transmission can either be inbound or outbound. Performs multiple tasks simultaneously. Perform both individually and as a team to meet daily production expectations. Use appropriate judgment in upward communication regarding customer issues. Display excellent verbal and written English language skills, particularly strong business writing skills. Display ability to use the computer with windows, including MS office applications, electronic mail, internet. Other duties as may be assigned.  REQUIREMENTS   At least 6-12 months Spanish-speaking experience in a BPO or similar Proficient in Spanish (certificate – B1/ B2 casual conversation is preferred) Excellent organizational, time management, and multitasking skills. Strong attention to detail and ability to manage multiple priorities in a fast-paced environment. Ability to work independently while collaborating effectively with local and international teams. Proficiency in Microsoft Office applications and general computer systems. Willing to work on a night shift schedule. Must be willing to work onsite at 8th floor Robinsons Zeta Tower, Bridgetowne Libis Quezon City.